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PBOT Regulatory Division

Portal Links

Vehicle for Hire Complaints

File a company, driver, or vehicle complaint. In order to help us investigate, please provide as many details as you can for each incident such as: location, date, time, company and driver names and permit numbers, license plate numbers, and any other pertinent information.

Report a Vehicle for Hire ComplaintReport a complaint related to a driver, company or vehicle for review by the Private for Hire Transportation Division.

Note that you will be required to login prior to logging a complaint.

Company Permit Portal

You may apply for permits, report status changes, or request transactions concerning owners, drivers, or companies.

Remember: Company and Vehicle applications are submitted separately. If you are renewing a company, you must renew your vehicles with their own applications.

Review, Apply for or Renew a Company PermitA Company is required to have a current permit issued by this authority. You may apply for a new company permit or renew your existing permit.

Note: New company permits can take several weeks to process. You can check your status by logging in to your account

Report Status ChangesCompanies are required to report change in permit application information or driver status.

Manage DriversPrivate For-Hire companies are required to certify drivers annually. Begin an employment/certification, re-certify, de-certify and provide background check updates.

Note that you are required to login before proceeding.

Driver Portal

You may complete your Driver Registration, request a replacement permit, submit EV program trip data or report status changes involving address and personal information.

Register as a Driver, Update Driver Registration Information and Pay for Driver PermitsYou must have a current permit issued by this authority to operate a private for hire or towing vehicle.

Note that you are required to login before proceeding.

Vehicle Permit Portal

Permitted companies may apply for permits, report status changes, or request transactions concerning private for-hire vehicles.

Register, Renew or Replace a VehicleA company must register all new vehicles and request approval to enter into a sale, lease, or rental transaction concerning registered vehicles. All existing vehicles must have their permit renewed each year.

Report Vehicle Status ChangesA company must update the status of any vehicle that has been sold, disposed, retired; or otherwise out-of-service for more than 30 days. Using this link you may:

        • Change the status of your vehicle to in or out of service.
        • Record vehicles that have been retired or disposed.
        • Record vehicles that have been sold to a individual or company for use other than private for-hire.

Report Vehicle Information ChangesA company may change information related to a vehicle that has been registered and is currently licensed. Using this link you may change information such as vehicle state tag number, tag expiration date, fleet number, primary contact information and other informational attributes regarding a vehicle.

Note that you are required to login before proceeding.

Refund Policy

Application, permit/certification fees are non-refundable. Refunds will be issued only in the event of overpayment, duplicate payments or if a payment was made when no fee was due.